NOTE: This Special Feature was written in February 2020, just before Walt Disney World’s theme parks closed due to COVID-19 and the parks’ capacities were heavily altered. Park capacities as well as the throughput of Star Wars: Rise of the Resistance will have changed, but as a defense of Disney’s batched virtual queue (“Boarding Groups”) and its potential continued use on “high demand + low capacity + low reliability” rides, this Special Feature will remain unedited.
Imagine you lead Walt Disney World’s operations team.
You preside over the operations of the world’s most talked-about theme park experience – Star Wars: Rise of the Resistance… a single attraction so sought-after, families are willing to set 4AM alarms on their vacation to rouse kids from their peaceful slumber just to get a chance to see what’s inside; a ride unanimously called the world’s most ambitious; the attraction that’s literally redefining the capabilities of a theme park experience before our very eyes; the ride everyone wants to ride.
Now all you need to do is figure out how to get people on board.
We’ve all seen it on Facebook, Twitter, or Disney Parks discussion boards: “Just open the line!” “Make it FastPass only!” Would it really be that easy? Well, next time you see those comments, send them this article… Because today, we’re going to tackle this problem once and for all. With some detective work, we’ll see exactly what the future may hold for the queue of Star Wars: Rise of the Resistance.



