Shakespeare’s Juliet once mused, “What’s in a name? That which we call a rose by any other name would smell as sweet!” She was right, of course… But had Juliet been responsible for explaining how to grow one to a family from Brazil, she might wish she had concise, clear, and intuitive language to use.
That’s the reality faced by Cast Members responsible for helping guests at Disney Parks to understand why they’re several steps away from being able to access the sold-out Star Wars: Rise of the Resistance Individual Lightning Lane they’re blocking the entrance to.
Stand-by. Virtual Queue. Lightning Lane. Individual Ride Reservations. Boarding Groups… The language of waiting in line at a Disney Park in the 2020s is enough to leave even the most ardent theme park aficionados puzzled. But it doesn’t have to be that way! Let’s take a glance at the Disney Genie Glossary and propose a quick fix that would sure help clear things up…
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